AI customer service tools in 2026 are shifting from just assisting agents to...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

AI customer service tools in 2026 are shifting from just assisting agents to actually resolving issues on their own. In my experience, some platforms hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $1