AI voice agents are improving phone support by handling calls with low...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are improving phone support by handling calls with low end-to-end latency, so customers get faster responses without awkward pauses. They also use turn detection to know when to listen or speak, making conversations smoother