AI voice agents are reshaping phone support by improving key areas like...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/is-escalation-to-a-human-a-failure-state-for-voice-automation

AI voice agents are reshaping phone support by improving key areas like end-to-end latency and barge-in capabilities. Faster response times and the ability for customers to interrupt the agent naturally make calls smoother