Handling a negative review as a sustainable brand is stressful, but a calm...

https://www.scribd.com/document/1016389691/How-to-Avoid-Making-Things-Worse-A-Guide-to-Professional-Google-Review-Management-179557

Handling a negative review as a sustainable brand is stressful, but a calm strategy works best. Start by applying the fact vs. opinion test to identify actionable feedback