In 2026, AI customer service platforms are shifting from just helping agents...

https://blogfreely.net/samuel-wang09/kustomer-iq-after-the-meta-ownership-change-should-i-worry

In 2026, AI customer service platforms are shifting from just helping agents assist to actually handling common issues on their own. Teams are seeing up to 70% of tickets automated within a week, cutting costs from $3 per interaction down to under $0.50