Listen without rushing to fix things, ask what would help, and offer one...

https://www.bokkmarking-signs.win/listen-without-rushing-to-fix-things-ask-what-would-help-and-offer-one

Listen without rushing to fix things, ask what would help, and offer one practical step, like making a call together. You could say, “Want me to sit with you while we look at options?” Be clear about your limits