Voice AI can give wrong answers when it mishears or misunderstands, leading to...

https://www.bookmarking-maze.win/voice-ai-can-slip-up-by-misunderstanding-order-details-or-guessing-wrong

Voice AI can give wrong answers when it mishears or misunderstands, leading to confusion or errors. A simple way to catch mistakes before they reach customers is using readback—for example, repeating an order ID aloud for confirmation