Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://sergiossplendidcolumn.timeforchangecounselling.com/how-do-i-measure-escalation-precision-for-a-voice-ai-agent

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors before they reach customers is using readbacks for key details like order IDs—having the AI repeat back what it heard for confirmation