Waking up to a coordinated 1-star attack feels personal, but it’s actually a...

https://wiki-book.win/index.php/Negative_Review_Response_Mistakes:_What_You_Should_Never_Say_to_an_Angry_Customer

Waking up to a coordinated 1-star attack feels personal, but it’s actually a business problem that needs a calm, systematic fix. We’ve seen businesses watch their Google rating plummet from 4.6 to 4.1 overnight, directly impacting their bottom line